Do you provide a street address or a P.O. box?
Our address is a Street address, not a P.O. box. You can also have couriers that cannot deliver to P.O. boxes deliver here.
How does the address look like?
The address has a street number and name, your name, and Suite #. It’s a regular street address.
How can I recognize sender of mail?
All income mails get note with a name of sender, for example "Letter received from Bank of America".
Can I have packages delivered to my POBOXzone address?
Yes, we also accept packages and parcels.
How long do you store my mail?
We store all mail and packages for 6 months. After 6 months, we notify you by mail and ask you to ship or shred your mail. If we do not receive further instruction on your part, we reserve the right to shred it without your confirmation.
Can I receive mail in different names on the same address?
Yes. However, each additional name has to be verified with ID and notarized using form 1583. You can receive mails for up to 6 names.
Can my minor kid receive mails to my mail forwarding address?
Yes they can. You need to list them in Form 1583 in section 12. If they are minor, they don't need any ID for verification.
Will you open my mail?
No, we will not open your mail, unless you ask us to do so for the purpose of scanning.
Can I accept mail received by couriers like FedEx or UPS?
Yes, you can have mail sent to your POBOXzone address by couriers like FedEx or UPS.
What do you do with Junk Mail/Spam?
We automatically discard Junk Mail & Spam sent to your address. You will not be charged anything for this service.
What is Form 1583?
The USPS Form 1583 is required by the United States Postal Service to be completed by all of our customers in order to give us permission to receive your mail. The form is simply to give us permission to receive your mail.
What’s the easiest way to have Form 1583 notarized?
The easiest way is to use an online notary service, for example Notarycam.com. Alternatively, you can go to a notary in your locality and have it notarized. You will then need to mail in the 1583 form and the two copies of identifications.
Do you ship to any address?
Yes, we ship to any address. We can also ship internationally, except embargoed countries.
Where can I forward my mails?
You can forward then anywhere in the world. Postage will be calculated according to USPS shipping rates.
Can I pick up my mail personally?
Yes, you can pick your mail personally. You must to bring valid ID to the pickup point, with the same name as the name on the account.
What shipping methods can I use?
We ship all mail using USPS or FedEx.
Can I set up regular mail forwarding?
Yes, you can select to have all your mail forwarded to you on a daily, weekly, bi-weekly or monthly basis. Then you can select hold which means that we will forward only mails which you want to forward.
Do you offer scanning of received mail?
Yes, we offer scanning of received mail. You can select the scan of individual mail, or we can scan each piece of mail which you receive to your POBOXzone address.
How much does the scanning service cost?
Prices for scanning are as follows:
$1 to scan a letter which is 1 to 10 pages in length.
$2 to scan of a letter which is 11 to 20 pages in length.
$3 to scan a letter which is 21 to 30 pages in length.
Can I receive mails and scan them only?
Yes. Just set Hold as forwarding frequency and select mails which you want to scan or choose automatic scanning.
How can I access my scanned documents?
You can access your scanned mail in your account interface. You can also have your account connected to a cloud solution of your preference, like Dropbox or Google Drive. All scanned mail will be then automatically uploaded to the cloud and you can access it there.
Are my scanned mails secured?
Your mails are scanned by our professional staff with great emphasis about your privacy so you can be sure that your account numbers ect. will be safe.
Do you offer shredding of documents?
Yes, we offer shredding of documents. You can select which documents to shred in your account.
How much does shredding cost?
Shredding is free, we do not charge any additional fees for shredding.
How long does it take to forward or scan incoming mail?
We scan or forward your mail the same day we receive your request. If you have the automatic scanning option enabled, we will scan it the same day we receive it.
What payment methods do you accept?
We accept payments through Paypal, Credit Card, and Wire Transfer.
What is Incparadise mobile app?
You will have full access to your mail forwarding account in this app. Request for scans, get notification of new mail, etc…
Is this mobile app free?
Yes. Download the free Android or iOS version of the mobile app from Google Play or the iTunes App Store.